Your machine is down.
The answer already exists.

We already have a maintenance system. Why Transaction-Network?

Your system knows your work orders. It doesn't know your manufacturers' documents, parts and prices, and the manufacturer isn't part of the process. Your system stays: the Service Brain draws on its maintenance and fault history as an additional source.

CMMS, FSM or Industrial Service Network →

What if my manufacturer isn't on board yet?

Tell us and we invite them. Until then, you add the machine yourself, with your own documents.

How do I reduce downtime on machines from different manufacturers?

By getting the answer faster. The Service Brain answers from the manual, the spare parts catalog and your service history, with the source. You order the part directly from the manufacturer, and the manufacturer is part of the process. With the IoT Hub, you also see live data from your machines.

Machines from multiple manufacturers in one account →

Do I need to connect my machines?

No. Machine records, maintenance, ordering and the Service Brain work without a connection. For live data, the IoT Hub connects your machines via OPC UA, Modbus TCP, REST or MQTT.

Who owns the data?

You do. Data and knowledge created in your account belong to you. Your Service Brain works only with your data, for your machines, in your account.

What does it cost?

Machine records, maintenance, tickets, ordering and all users are free. The Service Brain costs €5 per machine per month, with no minimum term. All prices are listed on this page.

How secure is it?

We work in line with ISO/IEC 27001, the SOC 2 criteria and NIS-2. Operated in Frankfurt, Germany. You'll find contracts and documents in the Trust Center.

Which software lets me manage maintenance and service for machines from multiple manufacturers in one place?

A vendor-neutral account that holds all your machines, whatever the brand. Machine records, maintenance, tickets and ordering from the manufacturer work the same way for every brand and cost you nothing. We invite your manufacturers so that parts, documents and service are part of each case.

How do I get a digital machine record with documents, spare parts lists and maintenance history across all manufacturers?

Every machine in your account has its own record: documents, bill of materials, spare parts, maintenance and faults, with the same structure for every brand. If the manufacturer is on board, they add documents and the bill of materials themselves; otherwise you set up the machine with your own documents. The record is free.

Can I order spare parts directly from the manufacturer from within my maintenance software, across several manufacturers?

Yes. You order from the machine record directly from that machine's manufacturer, at their price, with the same steps for every brand. The right part comes from the machine's bill of materials, and ordering costs you nothing. If a manufacturer is not on board yet, we invite them.

How do I keep control over which machine data goes to the manufacturer?

A manufacturer sees only its own machines in your plant. What you add yourself becomes visible to them only once you release it, and we never pass data about other brands to any manufacturer. The data in your account belongs to you.