Service Brain · AI for machine builders
Your customer has a question about the machine. Your service team gets relief.
The Service Brain is an AI. Your customer asks in their own words, right at their machine. It answers from your manuals, catalogs and bills of materials and from this machine's history, shows title and page and suggests the right part from your shop.
Why has the machine stopped?
The coolant pressure is below the limit. In March it was the same fault: the filter was clogged and was replaced.
SourcesYour manual, page 212Service report from March
How it works
How the Service Brain works.
Your documents are the source.
Manuals, wiring diagrams, bills of materials and spare parts catalogs that you add once. You decide which ones it may use.
One memory per delivered machine.
Bill of materials, software version, maintenance and faults of this machine at your customer's site.
Answers with the source.
Title and page for every answer, for your customer and your service team.
From finding to part in your shop.
The right part from the bill of materials, at your price, ordered from you.
Every service case makes it smarter.
Cause and fix go into the machine's memory, for your team next time.
Your gain
What the Service Brain does for you.
Fewer calls to your team.
Your customer finds the answer themselves, at their machine and in your documents.
What it cannot solve comes to you.
If your customer gets stuck, the question goes to your service team as a request, with the machine and its history.
Your knowledge stays with the machine.
Cause and fix of every service case go into the machine's memory, for your team next time.
It answers only from what is in your documents and the machine record. A person always makes the binding decision.
Price
€5per machine per month
- Billed per machine as a module, not per user, with no credits that run out.
- Asset Management is always included and billed with it: €3 per machine per month.
- Plus the base fee for your whole company.
All prices net, plus VAT.
Questions
What machine builders ask about the Service Brain.
How does the Service Brain know which machine it is about?
Every delivered machine has its own record at your customer's site, with bill of materials, software version, maintenance and faults. The Service Brain answers from this record and from your documents.
Which documents does it use?
Manuals, wiring diagrams, bills of materials and spare parts catalogs that you add once. When you upload a document, you decide whether the Service Brain may use it.
Who can ask the Service Brain?
Your customer at their machines and your own service team.
Does it replace my service team?
No. It only answers from what is in your documents and the machine's record, and a person always makes the binding decision. What it cannot solve comes to your service team as a request.
What does the Service Brain cost?
€5 per machine per month, billed as a module and not per user. Asset Management is always included and billed with it, plus the base fee for your company.
Your next step
See the Service Brain on a machine in 30 minutes.
We show it to you in the demo account, without slides and without obligation.