For machine builders
Your customer needs a spare part.
They order it from you.
Your customer manages all their machines in one vendor-neutral account, yours and other manufacturers'. With Transaction-Network they find your parts and documents there, order from you at your price, and your service is part of every case.
Sell your parts.Serve your customers.Know your installed base.
The problem
Your service grows faster than your organization.
Your portal is one of many.
Your customer runs machines from many manufacturers, with a separate portal for each. Your offer only reaches them when they go looking for it.
Spare parts go elsewhere.
Without a direct link to the machine, your customer orders wherever they find the part first. Not always from you.
Your team is stuck on the phone.
Recurring requests are handled by hand, knowledge sits with a few people, and skilled staff are scarce.
When a machine stops at your customer's site
Three steps from downtime to an order with you.
They find the answer themselves.
Record, parts list and documents of your machine are in their account; the Service Brain answers from your documents. Fewer calls to your team.
Your service is part of the case.
What they can't solve reaches you directly as a request, with the machine and its history.
They order from you.
The original part at your price, straight from the machine record.
Take a look
Your customer finds the part and orders it from you.
Three views from a customer account, just as your customer sees them.
What you get
More revenue from your installed base. Less load on your team.
More spare parts revenue.
Your customer orders the original part from you, straight from the machine record. Spare parts earn around 50% gross margin, new machines 15 to 25% (BCG, 2025).
Fewer calls.
Your customer finds documents, parts and the status of their service case on their own. Your team handles the cases that need an expert.
Your installed base in view.
Every machine at every customer, with its record, parts list and software version. That also lays the groundwork for the Cyber Resilience Act.
Customer voice
“With Transaction-Network we combine 24/7 access to all equipment information with an online shop, ticketing, a spare parts catalog and IIoT scenarios. Our customers are well looked after at all times, and we take our customer care to a new level. What matters is this: it only works with an open ecosystem. Only then can the service of tomorrow be designed across manufacturers, automated and end to end.”
Read it yourself
What our customers have published themselves.
Three machine builders show, themselves or in the trade press, how they offer service to their customers digitally, with Transaction-Network.
United Grinding
At EMO 2023, the United Grinding Group announces its partnership with Transaction-Network: ordering spare parts, opening service cases, maintaining the machine file.
grinding.ch ·
ReadZollern
Zollern introduces yourZOLLERN to its customers, the digital customer portal built on Transaction-Network: products, documents, spare parts and an integrated shop.
zollern.com ·
ReadGerhard Schubert
Why Gerhard Schubert offers its customers after-sales service digitally through Transaction-Network.
packaging journal ·
Read
What's inside
Seven modules. You choose what you need.
Asset Management is the foundation, IoT comes as an add-on. Billing is per registered machine.
The modules in detail
E-Commerce
Your parts, orderable around the clock.
Learn more- Foundation
Asset Management
Every machine at every customer in view.
Learn more Service Requests
Requests land directly with you.
Learn moreMaintenance
Maintenance for all your customers.
Learn more- AI
Service Brain
Your documents give the answer.
Learn more Cyber Resilience Act
Ready for the reporting obligation.
Learn more- Add-on
IoT
Connect machines, build digital services.
Learn more
Service Brain
AI that answers from your documents. With the source.
Your customer and your service team ask in their own words. The Service Brain answers from your manuals, catalogs and bills of materials and from the machine's history, shows the source and suggests the right part from your shop.
Your documents are the source.
Manuals, wiring diagrams, bills of materials and spare parts catalogs that you add once. You decide which ones it may use.
One memory per delivered machine.
Bill of materials, software version, maintenance and faults of this machine at your customer's site.
Answers with the source.
Title and page for every answer, for your customer and your service team.
From finding to part in your shop.
The right part from the bill of materials, at your price, ordered from you.
Every service case makes it smarter.
Cause and fix go into the machine's memory, for your team next time.
Fewer calls to your team, and your knowledge stays with the machine.
Billed per machine as a module, not per user, with no credits that run out.
It answers only from what is in your documents and the machine record. A person always makes the binding decision.
Why has the machine stopped?
The coolant pressure is below the limit. In March it was the same fault: the filter was clogged and was replaced.
SourcesYour manual, page 212Service report from March
Cyber Resilience Act
Which machines
are affected?
A vulnerability is reported. Since September 11, 2026 the reporting obligation applies, also to machines that have long been at the customer's site; from December 11, 2027 all obligations apply to new machines. Transaction-Network connects your installed base with parts lists, components and software versions. So you know which machines are affected and which customers you need to inform.
Connected per machine:
- Serial number
- Parts list
- Components
- Software versions
- Customer and location
- Changes and measures
Software for machine builders, not CRA consulting. The CRA module is also available on its own.
To the free CRA check
Customer voice · Surprisingly simple
“Our staff got on with the new system from day one, even without training. We could start working right away and cut onboarding costs at the same time. The team noticed it too: people quickly felt confident and went to work motivated.”
Pricing for manufacturers
One base fee. Plus the modules you choose.
One base fee for your whole company, plus the modules you choose, per registered machine.
We bill every month for the actual number of machines.
Included in the base fee, for your whole company
- included
Operation
Hosting in Frankfurt, monitoring and system maintenance, 99.5% availability, status page.
- included
Development
New features every four weeks.
- included
Support
Our team helps with questions, errors and incidents.
- included
Security
Security monitoring and backups. We work according to ISO/IEC 27001, the SOC 2 criteria and NIS-2.
- included
Users and roles
Unlimited users with roles and multi-factor sign-in. Billing is per machine, never per user.
- included
Languages and branding
Eight languages, more at no extra cost; the customer view in your colors; messages to your customers.
Plus a test environment, customer management, configuration and reporting, and data import via CSV, Excel, API and media folder.
Base fee
Base fee
Operation, development, support and everything listed above, for your whole company. For several brands: Enterprise instead of the base fee, on request.
€2,000.00per month
The modules, per registered machine
Asset Management
Your installed base at a glance: machine records across all customers, documents, technical data, spare parts catalog with parts list, exploded view and 3D. CRA-ready. The foundation of the modules: always included and charged with E-Commerce, Service Requests, Maintenance and Service Brain.
€3.00per machine and month
E-Commerce
Sell spare parts online: list and customer prices, availability, cart, quote and order with status.
€3.50per machine and month
Service Requests
Your customers' requests straight into your system: categories, messages, assignment, status and resolution.
€0.50per machine and month
Maintenance
Maintenance across your installed base: jobs, calendar and maintenance templates for your customers with the parts they need.
€0.50per machine and month
Service Brain
Knows every machine: answers questions about your machines from your documents, for your service team and your customers.
€5.00per machine and month
Cyber Resilience Act
Your obligations under the Cyber Resilience Act, with software and updates for your customers. Also available on its own.
More on the Cyber Resilience Act€4.00per machine and month
Example
300 registered machines,
Asset Management and E-Commerce
- Base fee
- €2,000.00
- Asset Management: 300 × €3.00
- €900.00
- E-Commerce: 300 × €3.50
- €1,050.00
- Total per month
- €3,950.00
With annual prepayment: €45,030.00 instead of €47,400.00 for twelve months.
From machine 501, every module gets cheaper.
Terms
- All prices net plus statutory VAT.
- We bill every month for the actual number of registered machines.
- Volume pricing for every module: from machine 501, 25% less; from 901, 50%; from 1,201, 75%. We charge for at most 1,500 machines per module.
Our general terms and conditions apply:
Terms and all contract documents
- Operated in Frankfurt
- We work in line with ISO/IEC 27001
- DPA and TOMs to download
- Regular penetration tests
What does it cost for your installed base?
In the demo we calculate it with your machines and your modules.
Questions
What machine builders ask us.
We already have a customer portal. Why Transaction-Network?
Your portal stays. Transaction-Network connects it and brings your parts and your service into the account where your customer manages all their machines, including other manufacturers'.
What happens to our prices and customers?
They stay yours. Your customer orders from you, at your price, and the contract stays between you and your customer.
What should I look for when choosing an after-sales solution?
Clean machine data, the benefit for your customer, asset management, shop and service working together, open standards and a partner with experience in machine building. And whether the software covers only your company or everyone who works on the machine.
How do I scale my service without adding staff?
By answering recurring requests where they come up. Your customer finds documents, spare parts and the status of their service case on their own, in the account where they manage all their machines. Your team takes care of the cases that need an expert.
How does our data get in?
Via CSV, Excel or API; images and 3D through a media folder. We connect your ERP with an adapter.
Who owns the data?
You do. Data and knowledge created in your account belong to you. Transaction-Network is the software provider.
What does it cost?
If a customer invited you, getting started is free: nothing for up to three customers, as long as you add the data yourself. Beyond that you pay a base fee of €2,000 per month and the modules you choose, per registered machine, for example Asset Management at €3.00. We work out what that means for your installed base with you in a demo.
What do I need as a machine builder for a customer portal with a parts shop, service requests and machine records?
No additional portal of your own: your customer manages all their machines in one account, and you are in it with your modules. E-Commerce brings your parts shop to the machine, Service Requests your service requests and Asset Management the record with the bill of materials for each machine. We connect an existing portal.
Why don't customers use the manufacturer's service portal?
Because a plant has machines from many manufacturers and would get a separate portal for each. Nobody maintains a dozen logins, so people pick up the phone. Customers use service where they manage all their machines; that is why we bring your parts and your service into that one account.
How do I earn recurring revenue as a machine builder from service and spare parts across the installed base?
By having your customer order original parts directly from their machine's record, from you and at your price, with your service part of every case. Spare parts earn around 50% gross margin, new machines 15 to 25% (BCG, 2025). On top come digital services such as maintenance, Service Brain and live machine data that you offer your customers.
How do we connect our customer portal to SAP, with prices, availability and ordering?
Through a ready-made SAP adapter for SAP ECC and S/4. It uses SAP standards such as IDocs and function modules: list and customer prices and availability come from SAP, and orders go back to it. Your ERP processes stay as they are.
Demo
See your installed base
in one account.
In a demo we show you how your customers order from you and how your service is part of every case.