The Service Ecosystem:
More Than Software
Transaction-Network is not an isolated software solution.
It's an industrial ecosystem that connects OEMs, manufacturers, and suppliers in real-time.
The Problem
Why Isolated Solutions Fail
Individual software tools only solve partial problems. Service only works when all stakeholders work networked — otherwise silos, manual coordination, and lack of transparency remain.
Isolated Systems
Each stakeholder works in their own tool. Information must be passed manually.
Manual Coordination
Emails, phone calls, Excel lists — service coordination costs time and creates errors.
No Transparency
Nobody knows where a service case currently stands. Escalations happen too late.
The Solution
A Connected Ecosystem
Transaction-Network connects all stakeholders in the service process on a shared platform. Manufacturers, machine builders, and material suppliers work together in real-time — automated, transparent, cross-manufacturer.
The result: Service cases are coordinated in 120 seconds, downtimes are prevented before they occur, and all stakeholders always have the same information status.
Connected Stakeholders
OEMs, Manufacturers, Suppliers
Real-Time Coordination
120 seconds to service job
Shared Platform
One system for all
Cross-Manufacturer
Open standards
The entire Transaction-Network in one logic
Four Central Modules
Asset Management
Central, complete machine file with all relevant master data, bill of materials (BOM), and CAD data in 2D/3D, configurations, documents, and service histories per asset.
Parts & Shop
Spare parts are uniquely assigned to each machine and directly orderable including price, availability, and status tracking.
Service Management
Service cases are captured in a structured way, prioritized, and controlled through a clearly defined process. Every job is transparently documented and measurable.
Performance / IIoT
Machine data is continuously captured, evaluated, and linked with service processes. Deviations are detected early and trigger targeted measures before downtime occurs.
The Real Game Changer
From Disruption to Solution in Under 120 Seconds
Before:
Email. Phone. Follow-ups. Coordination. Media breaks.
Duration: Hours.
Now:
The signal immediately becomes a structured service job.
Duration: Under 120 seconds.
OEM. Operator. Supplier.
One shared process.
Benefits
What the Ecosystem Delivers
Automated Service Coordination
Service cases are automatically distributed to all stakeholders — internally and externally. No emails, no phone calls, no delays.
Real-Time Transparency
Every stakeholder sees the current status of a service case. Escalations are detected before they become problems.
Cross-Manufacturer Networking
Regardless of which machine manufacturer — the ecosystem connects everyone via open standards (OPC UA, REST APIs).
Scalable Service Processes
Even with limited staff: The ecosystem automates routine tasks and relieves your team.
Ready for the Service Ecosystem?
Experience live how Transaction-Network networks and automates your service processes.
Schedule Consultation Now