Manage Service Cases Systematically
A notification becomes a clear service job with responsibility, priority, and status. All stakeholders work in the same workflow.
Schedule DemoThe Problem: Service Chaos Instead of Clear Processes
In many companies, service processes run unstructured. Notifications come via email, phone, or in person. Everyone somehow takes care of them – but no one has the overview.
The result: Service cases are forgotten, processed twice, or routed to the wrong person. Maintenance is performed too late. Customers ask about status, but no one knows exactly who is working on what.
This lack of structure leads to longer downtimes, frustrated customers, and stressed teams. Service becomes a bottleneck instead of a competitive advantage.
The Solution: Structured Service Management
The Service Management Module from Transaction-Network brings structure to your service processes. Every notification is automatically converted into a service case – with clear workflow, responsibility, and documentation.
- Automatic Capture: Every notification becomes a structured ticket
- Clear Assignment: Automatic routing to the right person or team
- Transparent Status: Everyone sees what's running and what's next
- Complete Documentation: Every service process is traceable
Features in Detail
The Service Management Module provides all tools for structured and traceable service processes.
Structured Ticket Systems
Every notification automatically becomes a service ticket with clear responsibility, priority, and status. No case gets lost.
Clear Responsibilities
Each service case is automatically assigned to the right person or team. No more ambiguity.
Automatic Maintenance Planning
Maintenance intervals are automatically monitored and service jobs created on time. Nothing is forgotten.
Digital Service Record
Every service process is fully documented: what was done, by whom, when, and with which spare parts.
Direct Communication
All stakeholders communicate within the service ticket. No more scattered emails or phone notes.
Transparent Status
Everyone sees at a glance which service cases are open, who is working on them, and what happens next.
Automatic Maintenance Planning
The system automatically monitors all maintenance intervals and creates service jobs on time. Your teams see at a glance which maintenance is due and can plan optimally.
- Automatic monitoring of all maintenance intervals
- Timely reminders and service job creation
- Optimal planning of maintenance windows
- Complete documentation of all performed maintenance
The Concrete Benefits
Faster Response Times
Service cases are immediately captured, prioritized, and routed to the right person. No time lost through manual coordination.
Less Downtime
Through automatic maintenance planning and structured service processes, problems are detected before machines stop.
Complete Traceability
Every service process is documented. You see exactly what was done when on which machine – for audits, warranty cases, or optimizations.
Team Relief
Automated processes handle routine tasks. Your employees can focus on the truly important cases.
Part of the Service Ecosystem
The Service Management Module works seamlessly with all other modules of Transaction-Network:
Asset Management
All machine data and history are directly available in the service ticket.
Parts & Shop
Required spare parts can be ordered directly from the service ticket.
Performance IIoT
Machine data automatically triggers service tickets when deviations are detected.
Maintenance
Planned maintenance is automatically created and managed as service jobs.
Ready for Structured Service Management?
Let's find out together how the Service Management Module can improve your service processes.