For manufacturers who offer not only equipment, but reliability and performance.
Service that sells.
Those who promise availability win customers — instead of losing them to the competition.
With Transaction-Network, you deliver SLA-capable availability and win orders you would have otherwise lost.
For satisfied operators, relieved service teams, and fully automated service processes.
Availability decides who wins the contract. Those who can guarantee it sell more, retain customers, and turn service into a growth driver.
We work with decision-makers responsible for service, revenue, and the fulfillment of performance promises.
Reached the next level in customer service.
“Transaction-Network connects 24/7 equipment access with e-commerce, ticketing, spare parts management, and IIoT — ensuring our customers are supported anytime, anywhere.
We’re taking customer care to the next level. And it only works with an open ecosystem — the foundation for truly automated, cross-manufacturer, end-to-end service.”
Paul Kössl, Head of Customer Care und Business Development of UNITED GRINDING Group
Losing business because your service falls behind?
Then you’re missing the one promise that truly matters today: availability.
And what if you could promise availability with every offer — and win the contract because of it?
While your service processes operate in a structured, automated, and scalable manner.
Problem 1
No promise of availability — no deal.
Situation:
A potential new customer is asking for a defined availability target for their new equipment.
Internally, however, there is no digital data foundation, no standardized processes, and no way to make an SLA-capable commitment.
Impact:
The order goes to a competitor who could provide an availability commitment — even though it wasn’t technically better substantiated.
Problem 2
Overworked service teams instead of customer retention
Situation:
Every day, technicians and service managers waste time on manual follow-ups, unclear responsibilities, and insufficient transparency across active service cases.
Impact:
Service turns into a cost center rather than a profit driver.
Customer satisfaction declines, the sales department misses cross- and upselling opportunities, and the team is overwhelmed.
Problem 3
No field transparency, no after-sales revenue.
Situation:
Installed machines are documented only in fragments.
There is no central visibility or analysis of operating data, spare parts usage, or maintenance schedules.
Impact:
Service revenue remains reactive.
Scheduled maintenance, retrofit proposals, and digital service offerings cannot be effectively implemented due to the lack of a proper data foundation.
Economic Impact
Strategic Impact
Operative Impact
In summary
Without a structured service platform, you risk losing deals, missing after-sales potential, and tying up internal resources — while competitors outperform you with availability guarantees and digital excellence.
We work with decision-makers responsible for service, revenue, and the fulfillment of performance promises.
Top position secured
“As a technology leader in packaging machinery, our mission is to excite our customers with exceptional service — and boost our revenue in the process. With Transaction-Network, we’ve found the perfect platform to make it happen.”
Marcel Kiessling, Managing Director of Gerhard Schubert GmbH
Transaction-Network enables controllable availability and transforms service into a competitive edge.
Our platform enables machine manufacturers to ensure SLA-compliant availability, automate service processes, and lower internal workloads.
This enables you to secure orders that are currently lost due to missing availability guarantees and, at the same time, boost your after-sales revenue.
For increased sales. For stronger customer retention. For reduced downtime.
Because those who can guarantee availability gain the operators’ trust and win the contract.
Up to 30% reduction in search effort through a centralized machine file.
Module: Asset Management
Access all machines, documentation, conditions, and histories with a single click.
No need for follow-up calls, paper folders, or version conflicts.
Impact: Reduced inquiries, fewer mistakes, and less time wasted — measurable by shorter response times per service case.
100% predictable maintenance — instead of reactive firefighting in service.
Module: Maintenance Calendar & Jobs
All maintenance, inspections, and service activities are centrally scheduled, automatically allocated, and actively monitored — eliminating the need for Excel sheets.
Impact: Greater scheduling reliability, fewer unplanned interventions, and improved, measurable capacity utilization — e.g., demonstrated by lower failure rates in follow-up systems.
AI-driven automation for up to 40% faster case processing.
Module: AI Service Agent
From identifying faults to creating jobs or suggesting spare parts — the AI agent handles the tasks that currently require time and attention.
Impact:Reduced workload in daily operations, fewer manual activities, and measurable results in case processing time and overall cost reduction.
Digitalized spare parts processes — reducing time from demand to delivery by 15%.
Module: Spare Parts and Material Management
By integrating shops, catalogs, and bills of materials (BOM and S-BOM), spare parts supply is transformed into a structured, fully digital workflow.
Impact: Reduced downtime caused by missing components, improved stock management, and measurable performance through higher parts availability and shorter procurement lead times.
Identify machine needs earlier to enable predictive SLA compliance.
Module: IoT Integration & Condition Monitoring
Through the use of sensors, real-time data, and digital twins, machine performance becomes transparent, and potential issues are detected before escalation.
Impact: Predictive maintenance replaces unplanned service operations, making SLA-based availability measurable and predictable.
Measurable, for example, through:
One Platform. One Goal:
Availability that sells.
Transaction-Network streamlines service processes, reduces team workload, detects failures early, and makes SLA compliance achievable.
We work with decision-makers responsible for service, revenue, and the fulfillment of performance promises.
Transaction-Network is the digital ecosystem that unites machine manufacturers with their customers on one platform — structured, connected, and built for service excellence.
For higher availability, reduced service costs, and an after-sales business that drives revenue.
We are not just another tool or isolated application, but the operational infrastructure — the technical backbone of your service. Modular, field-proven, and purpose-built for seamless collaboration with your customers.
Our focus is on measurable impact: lower service costs, new revenue opportunities, and SLA-ready availability as a powerful sales advantage.
We begin at the operator’s site — where failures happen — giving you, as an OEM, the ability to digitally orchestrate your service operations, guarantee availability, and open up new revenue opportunities.
Because service is not a reactive afterthought, but the key to customer loyalty, reliable SLAs, and a powerful sales advantage.
That’s why we view service as an open ecosystem. Across every machine — and beyond company borders.
From the machine itself to the entire network — across organizational boundaries. Producers today need more than tools. They need a central platform. where OEMs, machines, and service partners collaborate in a structured and fully integrated manner.
Our goal:
To create an interoperable network that links machines, people, and data in real time — ensuring structured workflows, seamless coordination, and measurable outcomes.
Case Study:
Discover in this case study how Gerhard Schubert uses Transaction-Network’s digital service ecosystem — from real-time machine data capture and automated service workflows to structured spare parts management.
A compelling example of how integrated after-sales platforms reduce downtime, streamline maintenance, and enhance customer loyalty.
Shopfloor integration (left)
Machine data is collected directly from the shopfloor via an OPC UA server and an IIoT edge gateway, and transmitted to the TN IoT Cloud using the MQTT protocol.
Data Processing and Analysis (TN IoT Cloud)
The IoT Cloud, in combination with the Edge Adapter and the Raw Data Processing & Analysis module, performs the structured processing and interpretation of collected data — for example, for predictive maintenance, condition monitoring, or event-driven control.
Plattform-Backend (TN Core)
The backend manages the key control functions — Control, Scalability, Interoperability, Compliance, Protection, and Reliability.
It is complemented by standardized interfaces (e.g., API, AAS, OPC UA, umati) that guarantee maximum system openness and compatibility.
dataX – Die Integrationsplattform
The dataX platform links Transaction-Network to the manufacturer’s existing IT systems (e.g., ERP, CRM, CAD, service applications) as well as to third-party providers and external platforms.
Objective: Seamless, low-impact IT integration with maximum flexibility and no additional project workload.
Application level (top)
The five modules of Transaction-Network are built upon the backend foundation:
• Asset Management
• Shop (spare parts and materials)
• Service (jobs, tickets, maintenance)
• IIoT (live data, monitoring)
• Knowledge Management as a cross-functional layer
All modules access a shared, consistent data foundation and orchestrate structured, end-to-end service processes — scalable, automated, and interoperable across manufacturers.
AI agents have always been a core component of Transaction-Network. Two perspectives. One goal.
At Transaction-Network, artificial intelligence isn’t an add-on feature — it’s built into the core of our platform logic. It ensures that service, maintenance, and information flow are seamlessly connected, not treated as separate processes.
In summary:
Transaction-Network establishes an end-to-end data chain from machine condition monitoring to SLA-compliant service execution — embedded within your existing IT infrastructure.
FAQ: Häufig gestellte FragenFAQ: Frequently Asked QuestionsWie unterscheidet sich Transaction-Network von klassischen Service-Tools oder Kundenportalen?What sets Transaction-Network apart from conventional service tools or customer portals?Transaction-Network ist keine weitere Insellösung, sondern die operative Infrastruktur für Ihren gesamten After-Sales, mit klaren Rollen, automatisierten Abläufen und einem echten SLA-Versprechen. Die Plattform integriert alle relevanten Prozesse in einem durchgängigen System. Von Ersatzteilbestellung über Wartung bis zum KI-gestützten Serviceagenten.Transaction-Network is not another standalone tool, but the operational backbone of your entire after-sales organization — featuring clear roles, automated processes, and true SLA fulfillment.
It brings together all relevant workflows in a single, integrated system — from spare parts management and maintenance to AI-driven service automation.Warum sollte ich als Maschinenbauer auf eine Plattform setzen, auf der auch andere OEMs vertreten sind?Why should a machine manufacturer choose a platform that also features other OEMs?Weil Ihre Kunden längst mit Maschinen unterschiedlicher Hersteller arbeiten und sich eine einheitliche Serviceerfahrung wünschen. Mit Transaction-Network sind Sie nicht einer unter vielen, sondern einer der ersten Anbieter, der SLA-fähige Verfügbarkeit, End-to-End-Automatisierung und echte Differenzierung liefern kann. Genau das macht Sie zum bevorzugten Partner im After-Sales.Your customers already use machines from multiple manufacturers and expect a consistent, unified service experience.
Transaction-Network enables you to stand out — as one of the first providers offering SLA-capable availability, fully automated service processes, and genuine differentiation.
This positions you as a preferred partner in after-sales.Wie hilft mir die Plattform konkret beim Umsatzwachstum?How does the platform contribute to revenue growth?Indem Sie SLA-fähige Verfügbarkeit nachweisen können, erschließen Sie Aufträge, die bisher an fehlender Differenzierung scheiterten. Gleichzeitig senken Sie interne Aufwände im Service, verbessern die Ersatzteilverfügbarkeit und steigern so gezielt Ihren After-Sales-Umsatz.Demonstrating SLA-capable availability allows you to win projects that were previously lost due to insufficient differentiation.
At the same time, you streamline internal service operations, improve spare parts availability, and achieve targeted growth in after-sales revenue.Ist das ein komplexes IT-Projekt mit langen Vorlaufzeiten?Is this a complex IT implementation that requires long preparation phases?Transaction-Network ist bewusst so aufgebaut, dass Sie schnell und ohne schwerfälliges IT-Projekt starten können. Dank der dataX Integrationsplattform und standardisierter Schnittstellen wie dem SAP-Konnektor binden Sie bestehende Systeme reibungslos an. Sie wählen die benötigten Module, und wir aktivieren die Plattform innerhalb weniger Wochen – modular, skalierbar und IT-schonend.Transaction-Network is designed for rapid implementation — without the need for a complex IT project.
Using the dataX integration platform and standardized interfaces such as the SAP connector, your existing systems can be connected smoothly.
You select the required modules, and we deploy the platform within just a few weeks — modular, scalable, and easy on your IT resources.