The digital service file
Service processes that are efficient and transparent
For you and your customers
With our platform, you reduce unnecessary service requests and accelerate processing through clear structures and automated workflows. Maintenance schedules, technical documentation, and spare parts information are always available — centralized, transparent, and easy for your customers to access.
This relieves your team and noticeably increases the efficiency of your operations.
Features that strengthen your service:
YOUR DIGITAL SERVICE FILE
The central source of data:
- Master data, maintenance schedules, and technical documentation are all stored in one central location.
- All actions performed on each machine are fully documented.
- Your advantage: prevent information loss and duplicate work by giving your team and customers access to complete, up-to-date data — structured, centralized, and instantly available.
Concept Paper: Implementing Fully Automated Maintenance in Practice
Our concept is based on the strategic foundations of fully automated maintenance and provides practical insights into how implementation can be achieved successfully. It provides concrete use cases and demonstrates how to minimize downtime and sustainably optimize your maintenance processes through intelligent automation and connectivity.
Read our concept paper for an in-depth look at the practical implementation of fully automated maintenance — from the initial idea to successful deployment.
YOUR MAINTENANCE CALENDAR
Maintenance planning — simple and transparent
- Your customers can independently schedule and document regular maintenance.
- A central overview displays all upcoming maintenance and cleaning tasks — including Reminders for upcoming appointments.
- Your advantage: reduce follow-up questions and coordinate maintenance processes more efficiently by enabling your customers to manage their tasks easily and independently.
YOUR TICKET SYSTEM
Communicate efficiently:
- Customers submit service requests directly through the platform — 24/7.
- Status updates and communication happen in real time.
- Your advantage: your customers always know the status of their requests, and your technicians can focus directly on solving the problem.
Example: A customer reports a maintenance need — the request is automatically categorized and forwarded with all relevant data, enabling your team to respond faster.
Seamless service processes through smart integration
With Transaction-Network, you connect spare parts management, maintenance planning, and technical documentation in a seamless system. Your spare parts catalog allows customers to identify and order parts directly, ensuring they are available when needed. At the same time, our 360° Asset Management provides key information — such as bills of materials and maintenance instructions — in a centralized location. This close integration reduces follow-up questions, speeds up maintenance processes, and ensures that all stakeholders have access to up-to-date data.
The intelligent integration of all modules saves time, prevents errors, and ensures smooth operations — from the service call to completion.
The benefits for you as a machine manufacturer:
Fewer service requests: your customers can independently find all necessary information — from manuals and maintenance instructions to bills of materials — directly on the platform. This reduces follow-up questions and eases the workload of your service team.
Faster solutions: maintenance and service requests run smoothly — with real-time communication and automated workflows that minimize downtime.
Flexibility through ease of use: our service module is ready to use immediately — whether as a standalone solution or integrated with your existing systems.
Relieve your teams: automated processes and structured service requests save time and prevent duplicate work. Your technicians can focus on solving the problem.
